Add live voice to your website chat widget
New in Call2Me: your embedded chat widget can now hold a live two-way voice conversation. Visitors press a mic and talk to your AI agent — chat, voice, or both, on your wallet with built-in limits.
Your website chat widget has always let visitors type to your AI agent. Now it can let them talk to it.
The embedded widget now supports a live two-way voice conversation. Enable voice and visitors get a mic button — press it and talk to your agent in real time, right on your page.
Chat, voice, or both — your call
You choose the mode for each agent in your dashboard:
- Chat — text only, exactly as before.
- Voice — visitors talk to the agent live.
- Both — visitors pick: type or press the mic.
The microphone button only shows up when voice is on, so a chat-only widget doesn't change at all.
Why visitors love talking instead of typing
- Faster. Saying "do you have a table for four at 8?" beats typing it.
- Natural. It's a real conversation — the agent understands, asks follow-ups, and answers from your knowledge base.
- Mobile-friendly. On a phone, talking is easier than thumbing out a message.
- Accessible. Voice opens your agent to people who'd rather not type.
Costs stay predictable
Voice usage runs on your Call2Me wallet, with built-in guardrails:
- Per-session time cap so no single visitor runs long.
- Daily visitor cap so a busy day can't surprise you.
- If credit or the daily limit runs out, voice turns off gracefully and chat keeps working — visitors are never left staring at a broken widget.
It won't slow your site down
The widget stays lightweight. The voice library loads only when a visitor switches to voice, so your page load is unaffected for everyone who just reads or types.
How to enable it
- Open the agent's widget settings in the Call2Me dashboard.
- Set the mode to voice or both, and (optionally) tune the session and daily limits.
- Keep your existing embed snippet — no code changes needed.
Turn on voice and give visitors a real conversation. Free to start — $5 in credits, no card.
Frequently asked
Q.Can the Call2Me website widget do live voice now?
Yes. The embedded chat widget now supports a live, two-way voice conversation in addition to text chat. When voice is enabled, visitors see a microphone button, press it, and talk to your AI agent in real time — the same kind of natural conversation as a phone call, right on your website.
Q.Can I offer chat only, voice only, or both?
All three. You choose the mode per agent in your dashboard — chat, voice, or both. The microphone button only appears when voice is enabled, so a chat-only widget stays exactly as it was.
Q.Who pays for the voice minutes, and is there a limit?
Voice usage runs on your (the widget owner's) Call2Me wallet. It's protected by limits — a per-session time cap and a daily visitor cap — so costs stay predictable. If credit or the daily limit runs out, voice turns off gracefully and text chat keeps working.
Q.Does adding voice slow down my website?
No. The widget stays small and dependency-free; the voice library is loaded only when a visitor actually switches to voice. Your page load isn't affected for visitors who just read or chat.
Q.How do I turn on voice for my widget?
In your Call2Me dashboard, open the agent's widget settings and set the mode to voice or both. You can also set the session length and daily visitor limits. Then use your existing embed snippet — no code changes needed to go live.
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