Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on Call2Me.

1. Pay-as-you-go Credits

Call2Me operates on a prepaid, pay-as-you-go model. When you add funds to your wallet:

• Funds are immediately available for use
• Usage is deducted in real-time as you use the service
• Unused credits remain in your account and do not expire

2. When We Do Offer Refunds

We will consider refund requests in the following circumstances:

• Technical Issues: If our service was unavailable or malfunctioned, causing you to be charged incorrectly
• Duplicate Charges: If you were charged multiple times for the same purchase
• Unauthorized Purchases: If your account was compromised and unauthorized purchases were made
• Accidental Purchase: Large accidental top-ups within 24 hours, if credits haven't been used

3. Refund Request Process

To request a refund:

• Email us at [email protected]
• Include your account email and transaction details
• Describe the reason for your refund request
• We will respond within 2-3 business days

4. Refund Method

Approved refunds will be processed through iyzico, our payment provider, and returned to your original payment method. Processing time varies by payment method (typically 5-10 business days).

5. Account Closure

If you choose to close your account:

• Any remaining wallet balance is forfeited
• We recommend using your remaining credits before closing
• Account data will be deleted according to our Privacy Policy

6. Contact Us

Questions about our refund policy? Contact us at [email protected]