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Post-Call Data Extraction

Automatically extract structured data from every conversation

Intermediate10 min

In agent settings, open "Post-Call Data Extraction" and add fields you want to extract from conversations.

json
[
  {"name": "customer_name", "type": "string", "description": "Customer full name"},
  {"name": "interest_level", "type": "enum", "description": "high, medium, low, none"},
  {"name": "follow_up_required", "type": "boolean", "description": "Whether follow-up is needed"}
]
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