Voice AI for customer service
Customer service teams use voice AI as a tier-1 layer that resolves the most common 60–80% of calls — FAQ, status checks, simple troubleshooting — and intelligently escalates the rest with the full transcript and a summary already prepared for the human agent.
Capabilities
Related reading
Frequently asked
Q.What percentage of calls can the AI resolve without a human?
Most teams see 60-80% of tier-1 calls fully resolved by the agent — status checks, FAQs, password resets, and simple troubleshooting.
Q.How does smart escalation work?
When the agent detects a query beyond its scope, it warm-transfers the call to the right human agent along with a full transcript and a one-paragraph summary.
Q.Can it learn from our existing knowledge base?
Yes. Upload your help articles, SOPs, or product docs and the agent uses RAG to answer questions grounded in your actual content.
Q.Does it support multiple languages?
Call2Me supports 9+ languages including English, Turkish, German, French, Spanish, and more — callers are served in their preferred language automatically.
Q.How fast is the response time?
End-to-end latency is under 500ms thanks to LiveKit WebRTC, so conversations feel natural with no awkward pauses.
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