Pricing: how Call2Me bills minutes and messages

Call2Me is pay-as-you-go. No subscription. No minimum. You pay for the seconds the agent is actually talking.

Voice rates

How a phone minute adds up

Telephony and the outbound surcharge are charged once per minute, on the single phone leg of the call. (The only exception is a phone-to-phone interpreter room, which runs two real phone lines and bills the telephony legs twice.)

CopyInbound phone call, per minute:
  base                            0.10
  telephony                       0.01
  ------------------------------------------
                                  0.11/min

Outbound phone call, per minute:
  base                            0.10
  telephony 0.01 + outbound 0.03  0.04
  ------------------------------------------
                                  0.14/min  (+0.005 with recording)

Browser test (no phone line involved):
  base                            0.10/min

Worked examples:

Unanswered (ring, busy, no-answer): $0.

Chat widget rates

$0.01 per message. A message is one user input + one agent reply pair.

• 100 conversations × 6 messages = $6
• 1,000 conversations × 8 messages = $80
• 10,000 conversations × 10 messages = $1,000

What's included in voice base

The $0.10/min covers a lot:

• STT (Deepgram Nova-3, with Whisper as fallback)
• LLM (any model via OpenRouter — GPT, Claude, Gemini and others)
• TTS (26 voices: 16 ElevenLabs plus 10 GPT Realtime)
• Knowledge Base retrieval (no per-query fee)
• Post-call data extraction
• Voicemail detection
• DTMF input
• Webhooks

What's separately metered:

• Telephony (PSTN minutes)
• Outbound surcharge
• Recording
• Realtime engine and interpreter mode, when enabled

What's free

• Email-verified signup → $5 credit
• All dashboard features (no per-seat fee)
• Knowledge base storage (up to typical small-business volumes)
• Multi-tenant team invites
• White-label branding (custom domain, logo, colors)
• API access (no per-call API fee on top of voice)

Top-up

Dashboard → Billing → Top Up.

Card payments are processed by iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a licensed payment institution. The amount is charged in Turkish lira at the rate shown before you pay, and your wallet is credited in USD. Card details are entered on iyzico's own page; Call2Me never stores them. Refunds go back through iyzico — see the refund policy.

Funds land in your wallet within seconds.

Live pricing endpoint

The current pricing is also served as a public API:

CopyGET https://api.call2me.app/v1/pricing

Useful if you're integrating cost estimates into your own dashboard or quoting tool.

What changes pricing

The headline rates are stable. What moves your per-minute cost:

• Inbound vs. outbound — an outbound minute costs $0.03 more than an inbound one.
• Realtime engine — speech-to-speech is noticeably faster and adds $0.25/min. The default cascade engine does not.
• Browser vs. phone — no phone line means no telephony charge at all.

For a standard inbound phone agent, expect $0.11/min all-in.

Rates are read from the platform's live pricing config, so GET /v1/pricing is always authoritative over any number written here.

Volume discounts

For consistent volumes above ~50,000 minutes/month, contact us — we have negotiated rates with the underlying providers (Deepgram, ElevenLabs, Telnyx) that we can pass on.

Refunds

Top-ups are refundable within 14 days for unused credit. See Refund Policy for details.